Last updated: June 17, 2026

Welcome to CasesAura. These Terms & Conditions (“Terms”) govern your use of our website, casesaura.shop, and any purchases made through our online store.

This website is operated by CASESAURA LTD, a company registered in the United Kingdom.

Company name: CASESAURA LTD
Company number: 16438776
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support.casesaura@gmail.com

By accessing our website or placing an order, you agree to these Terms. Please read them carefully before making a purchase.

1. Definitions

“We”, “us”, “our” refers to CASESAURA LTD, trading as CasesAura.

“You”, “Customer”, “User” refers to any individual or entity that visits our website or places an order.

“Products” refers to phone cases, AirPods cases, MagSafe-compatible wallets, and related accessories sold on our website.

2. General Conditions

You must be at least 18 years old, or have permission from a parent or legal guardian, to place an order.

By placing an order, you confirm that all information you provide is accurate, complete, and up to date.

We reserve the right to refuse or cancel any order for reasons including product unavailability, errors in pricing or description, payment issues, suspected fraud, or violation of these Terms.

3. Ordering and Contract Formation

All orders are subject to acceptance and availability.

When you place an order, you will receive an order confirmation by email. This confirms that we have received your order, but it does not constitute our final acceptance of the order.

Our acceptance of your order and formation of a contract occurs when your order has been processed and confirmed for fulfillment or shipment.

4. Pricing and Payment

We accept major credit and debit cards, PayPal, and other payment methods displayed at checkout.

Payments are processed securely by third-party payment providers such as Stripe and PayPal. We do not store your full card details on our website.

You agree to pay all amounts shown at checkout, including product prices, shipping costs, and any applicable taxes or fees.

5. Shipping and Delivery

Orders are processed within 1–3 business days after payment confirmation.

Delivery times vary by destination and shipping method. Estimated delivery times are provided in our Shipping Policy and may vary due to customs, carrier delays, high-demand periods, or other circumstances outside our control.

Shipping costs are displayed at checkout before payment is completed.

International orders may be subject to customs duties, import taxes, or other local charges. These charges are the responsibility of the customer.

Please ensure that your shipping address is correct before placing an order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

6. Order Cancellation

You may request cancellation before your order has been processed or sent to production.

Once an order has been processed, produced, or shipped, cancellation may no longer be possible. In that case, you may request a return according to our Refund & Returns Policy.

To request cancellation, contact us as soon as possible at support.casesaura@gmail.com.

7. Returns and Refunds

Customers may request a return within 14 days from the date of delivery.

To be eligible for a return, the item must be unused, undamaged, and returned in its original packaging with all included accessories.

Personalized or custom-made products cannot be returned unless they arrive damaged, defective, incorrect, or significantly different from the product description.

If your product arrives damaged, defective, incorrect, lost in transit, or significantly delayed beyond the estimated delivery period, please contact us at support.casesaura@gmail.com with your order number and photos where applicable. We will review the issue and may offer a replacement, refund, or another appropriate solution.

For standard returns, customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Refunds are processed to the original payment method after we receive and inspect the returned item. Refund processing times may vary depending on your payment provider.

Please contact us before sending any return. We will provide the correct return instructions. Do not send returns to our registered office address unless we specifically instruct you to do so.

For full details, please refer to our Refund & Returns Policy.

8. Promotions and Discounts

From time to time, we may offer promotions, discount codes, or free shipping offers.

Promotions may be subject to specific conditions, expiry dates, minimum order values, or product exclusions.

We reserve the right to modify or cancel promotions at any time in cases of misuse, technical errors, or other issues.

9. Privacy

Your personal information is handled according to our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your data.

10. Changes to These Terms

We may update these Terms from time to time. If we make changes, we will update the “Last updated” date at the top of this page.

Your continued use of our website after changes are published means that you accept the updated Terms.

11. Contact Us

If you have any questions about these Terms, please contact us:

CASESAURA LTD
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom

Email: support.casesaura@gmail.com

Thank you for shopping with CasesAura.