Privacy Policy
Last updated: June 17, 2026
Welcome to CasesAura. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, contact us, or sign up for marketing communications.
This website is operated by CASESAURA LTD, a company registered in the United Kingdom.
Company name: CASESAURA LTD
Company number: 16438776
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support.casesaura@gmail.com
For the purpose of applicable data protection laws, CASESAURA LTD is the data controller of the personal data collected through this website.
By using our website, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
a) Account and Order Data
Name
Email address
Billing address
Shipping address
Phone number
Order details
Purchase history
Customer notes or order-related messages
b) Payment Data
Payment method information
Payment status
Transaction reference details
Fraud prevention and payment verification data
Payments are processed securely by third-party payment providers such as Stripe and PayPal. We do not store your full credit or debit card details on our website.
c) Website and Device Data
IP address
Browser type
Device type
Operating system
Referring URLs
Pages viewed
Time spent on the website
Click-stream and interaction data
d) Marketing and Communications Data
Newsletter subscription status
Email preferences
Email engagement data, such as opens and clicks, where applicable
Marketing consent records
e) Customer Support and Feedback Data
Messages you send to us
Attachments or photos you provide for support requests
Reviews, feedback, or survey responses, where applicable
2. How We Use Your Information
We use your personal data for the following purposes:
a) Order Processing and Fulfillment
We use your name, contact details, address, order details, and payment status to process, prepare, fulfill, and deliver your order.
Legal basis: Performance of a contract.
b) Payment Processing and Fraud Prevention
We use payment-related data, transaction details, device data, and order information to process payments, prevent fraud, and protect our business and customers.
Legal basis: Performance of a contract, legal obligation, and legitimate interest.
c) Customer Support
We use your contact details, order information, and messages to respond to questions, resolve problems, handle returns, and provide customer service.
Legal basis: Performance of a contract and legitimate interest.
d) Marketing Communications
If you sign up for our newsletter or marketing emails, we may use your email address, name, and marketing preferences to send you promotional messages.
Legal basis: Consent, where required.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us.
e) Website Analytics and Performance
We may use website and device data to understand how visitors use our website, improve performance, fix errors, improve design, and optimize the shopping experience.
Legal basis: Consent, where required, and legitimate interest.
f) Legal Compliance
We may use and retain certain data to comply with legal obligations, tax rules, accounting requirements, consumer protection rules, fraud prevention obligations, and requests from authorities.
Legal basis: Legal obligation and legitimate interest.
3. Cookies and Tracking Technologies
We use cookies and similar technologies on our website.
Some cookies are necessary for the website to function properly. These may include cookies used to keep items in your shopping cart, process checkout, secure payments, prevent fraud, and remember basic preferences.
We may also use optional cookies and similar technologies for analytics, performance improvement, marketing, newsletter tracking, and remarketing. These optional cookies are used only where required after your consent.
Our payment providers, including Stripe and PayPal, may use cookies and similar technologies for payment processing, security, and fraud prevention.
You can accept or decline optional cookies through the cookie banner on our website. You can also change or withdraw your cookie consent through the cookie settings, where available, or by adjusting your browser settings.
4. Data Sharing
We do not sell your personal data.
We may share your personal data with trusted service providers where necessary to operate our business, process orders, provide customer support, and comply with legal obligations.
This may include:
Payment providers, such as Stripe and PayPal
E-commerce, checkout, and order management service providers
Order fulfillment, packaging, and delivery partners
Shipping carriers and logistics providers
Website hosting, security, and infrastructure providers
Email and communication service providers
Analytics and performance tools, where used
Fraud prevention, security, legal, accounting, and compliance service providers
Legal, regulatory, tax, or law enforcement authorities where required by law
We require our service providers to handle personal data securely and only for the purposes for which it was provided.
5. International Data Transfers
Your personal data may be processed in countries outside your country of residence, including the United Kingdom, the European Economic Area, the United States, or other locations where our service providers operate.
Where personal data is transferred internationally, we use appropriate safeguards where required, such as adequacy decisions, Standard Contractual Clauses, data processing agreements, or other lawful transfer mechanisms.
6. Data Retention
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
Order, payment, invoice, and transaction data may be retained for as long as required for accounting, tax, legal, fraud prevention, and business record purposes.
Customer support messages may be retained for as long as necessary to resolve your request and maintain accurate business records.
Marketing data is kept until you withdraw your consent or unsubscribe from marketing communications.
When personal data is no longer needed, we will delete it or anonymize it where possible.
7. Data Security
We use reasonable technical and organizational measures to protect your personal data, including:
SSL/TLS encryption for data transmitted through our website
Secure payment processing through trusted third-party payment providers
Access controls for systems containing personal data
Security monitoring and vulnerability checks
Regular updates of website software and plugins
However, no system is completely secure. You should use strong, unique passwords and keep your login information confidential.
8. Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights:
The right to access your personal data
The right to request correction of inaccurate or incomplete data
The right to request deletion of your data
The right to restrict processing
The right to object to processing
The right to data portability
The right to withdraw consent at any time, where processing is based on consent
The right to lodge a complaint with a data protection supervisory authority
To exercise your rights, please contact us at:
We may need to verify your identity before responding to your request.
9. Children’s Privacy
Our website is not directed to children under the age of 18. We do not knowingly collect personal data from children under 18.
If you believe that a child has provided us with personal data, please contact us at support.casesaura@gmail.com and we will take appropriate steps to delete the information.
10. Third-Party Links
Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend that you review the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will update the “Last updated” date at the top of this page.
We recommend that you review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
CASESAURA LTD
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
Email: support.casesaura@gmail.com