Shipping Policy
Last updated: June 17, 2026
This Shipping Policy explains how orders placed on CasesAura are processed, shipped, and delivered.
1. Order Processing Time
Orders are usually processed within 1–3 business days after payment confirmation.
Business days are Monday to Friday, excluding public holidays. During high-demand periods, processing times may be slightly longer.
2. Shipping Destinations
We currently ship to Europe and selected international destinations. Available shipping destinations and shipping options are shown at checkout before payment is completed.
3. Estimated Shipping Times
Estimated delivery times may vary depending on the destination, shipping method, carrier, customs processing, and other circumstances outside our control.
- Europe: approximately 5–10 business days
- International: approximately 7–15 business days
Please note that these delivery times are estimates and are not guaranteed.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout before payment is completed.
Free shipping promotions may apply from time to time and will be shown at checkout where available.
5. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email. Where tracking is available, the email will include a tracking number or tracking link.
Please allow some time for tracking information to update after shipment.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local fees depending on the destination country.
These charges are not included in the product price or shipping cost unless clearly stated at checkout. Any customs duties, import taxes, or local fees are the responsibility of the customer.
7. Delivery Delays
Shipping times may be affected by customs checks, carrier delays, incorrect address information, high-demand periods, weather conditions, or other events outside our control.
If your order is significantly delayed beyond the estimated delivery period, please contact us at support.casesaura@gmail.com so we can assist you.
8. Incorrect or Incomplete Address
Please make sure that your shipping address is correct and complete before placing an order.
We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at support.casesaura@gmail.com. We will do our best to help, but address changes may not be possible once an order has been processed or shipped.
9. Lost Packages
If your package appears to be lost in transit, please contact us at support.casesaura@gmail.com with your order number and tracking information, if available.
We will review the issue and may contact the carrier or provide another appropriate solution depending on the situation.
10. Damaged or Incorrect Delivery
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support.casesaura@gmail.com.
Please include your order number and photos of the item and packaging where applicable. We will review the issue and may offer a replacement, refund, or another appropriate solution.
11. Contact Us
If you have any questions about shipping or delivery, please contact us:
CASESAURA LTD
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
Email: support.casesaura@gmail.com