Refund & Returns Policy
We want you to love your purchase. If you’re not completely satisfied, you may request a return under the conditions below.
Returns
You have 14 days from the date of delivery to request a return.
- Item must be unused and in original condition
- Item must be in original packaging
Non-returnable items
- Personalized or custom products
- Items marked “Final Sale” or “Clearance”
Return Process
To start a return, contact us at:
support@casesaura.shop
We will provide instructions after approval.
Return Shipping
Customers are responsible for return shipping costs.
Refunds
Once we receive your return, we will inspect it and notify you.
- Refunds go to your original payment method
- Processing time: 5–15 business days
Damaged or Wrong Items
If your item arrives damaged or incorrect, contact us with photos and we will resolve it free of charge.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your bank or payment provider
If needed, contact us again at:
support@casesaura.shop
